If we have all of our scheduled trip but this is not confirmed and the air Line indicates a cancellation of the same, it is important that the passengers Let us know our rights at the time of filing the corresponding claim.
To make the claim we will need to have our confirmed reservation on the flight, that is to say, our plane ticket - either in printed or electronic version - or some other proof of registration with the airline. Afterwards we must have shown up to check in at the hours indicated by the air Line or at least forty-five minutes in advance if the plane ticket does not indicate a specific time.
If we have these requirements we will have the right to reimbursement, this can be the amount of the ticket or receiving an alternative of airline transportation so as not to be harmed by the cancellation of the flight. In relation to these alternatives we must bear in mind that the refund of ticket cost It can be done within seven days, so if what we need is to travel immediately, what we must do is request to be placed on another flight.
If they can't find us a place on a flight within the next 24 hours, the airline will have to offer us accommodation and transportation between the hotel and the airport in order not to be economically disadvantaged.
Apart, The airline shall compensate us for the flight cancellation: if the flight was less than 1500 kilometers, we must be compensated with 250 euros and if it was between 1500 and 3500 kilometers with 400 euros (these values apply within the European Union).
Compensations will not apply if the cancellation of the flight escapes from the airline controls (especially related to weather conditions), due to security risks or due to a strike that may affect the correct performance of the workers. In addition, it does not apply if the cancellation has been communicated at least two weeks in advance or if passengers are offered a travel alternative that does not exceed two hours of delay in relation to the initial flight and four hours of delay in relation to the expected arrival time.
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